99kopi Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by 99kopi ("we", "our platform") and covers all services offered through the website 99kopi.org, including online slots, online casino, sports betting and all related support pages.

By registering an account, logging in, depositing funds or using any part of our platform, you are deemed to have read, understood and agreed to the terms in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.

99kopi operates under international licensing that requires us to comply with data protection standards recognised at the global level. This policy may be updated from time to time; notice of changes will be communicated to users through appropriate means.

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Personal Information We Collect

During account registration and ongoing use of the platform, 99kopi collects various categories of personal information for the purposes stated below. The following are the types of information we may collect:

Data Category	Example Information	Collection Method
Identity Data	Full name, identity card number (MyKad), date of birth, gender, nationality	Registration form, KYC process
Contact Data	Mobile phone number, email address, mailing address	Registration, profile update
Financial Data	e-wallet number (Touch 'n Go), DuitNow account details, deposit and withdrawal transaction records	Deposit and withdrawal process
Usage Data	Game history, betting records, login times, devices used	Automated system during use
Technical Data	IP address, browser type, operating system, session cookie data	Server logs, cookie technology

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Purposes for Using Personal Information

99kopi uses the information collected for lawful and limited purposes. We will not process your data for other purposes without informing you in advance. The main purposes for using data include:

• Identity verification and the KYC compliance process required by our international licensing
• User account management, including processing deposits, withdrawals and bonus awards
• Prevention of fraud, money laundering and other illegal activities that threaten platform security
• Customer service delivery through 24/7 live chat and support email in Bahasa Melayu and English
• Platform improvement based on usage analytics without exposing individual user identities
• Important notifications regarding accounts, changes to terms, relevant promotions and security alerts
• Compliance with legal obligations and directives from the relevant licensing body

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Legal Basis for Data Processing

99kopi processes personal data on a valid legal basis, namely:

• Contractual Agreement: Processing required to fulfil the service contract between you and 99kopi when you register an account and use the platform
• Legal Obligation: Compliance with laws relating to anti-money laundering, tax compliance and licensing requirements
• Legitimate Interests: Fraud prevention, platform security and service improvement for the benefit of all users
• Consent: For certain marketing communications where we require your explicit consent

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Disclosure to Third Parties

99kopi will not sell your personal information to any third party for their own commercial purposes. However, we may share data in the following limited situations:

• Payment Service Providers: Transaction information required to process deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrency (USDT, BTC, ETH)
• Game Software Providers: Game session information required to run games from studios partnering with 99kopi
• Regulatory Authorities: When required by law or by directive from our international licensing body
• Fraud Prevention Services: To verify identity and detect suspicious activity in order to protect all platform users

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Data Retention Period

99kopi retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by law and licensing requirements. Generally:

• Active account data — retained for as long as your account remains active and for a reasonable period after account closure
• Financial transaction records — retained in accordance with the financial compliance requirements set by the licensing body
• Technical and security logs — retained for the period required for audit and investigation purposes if needed
• Customer support communication records — retained for reference and service quality improvement

When data is no longer needed, we will delete or encrypt it using secure and irreversible procedures.

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Your Rights as a User

As a 99kopi user, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team via 24/7 live chat or email:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to applicable legal obligations
• Right to Restriction of Processing: Request that we limit how we use your data in certain circumstances
• Right to Object: Object to the processing of your data for direct marketing purposes
• Right to Data Portability: Receive your data in a machine-readable format for transfer to another provider

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Data Security and Protective Measures

The security of your data is a priority for 99kopi. We apply a combination of technical and organisational measures to protect your personal information from unauthorised access, loss or misuse:

• Data encryption in transit using HTTPS protocol with SSL certificates
• Encryption of stored data for sensitive information such as passwords and financial data
• Role-based access controls ensuring only authorised staff can access specific data
• Continuous security monitoring and automated intrusion detection systems
• Regular security assessments and penetration testing by independent experts
• Privacy awareness training for all staff who handle user data

While we apply all reasonable measures, no system is entirely free from risk. You are also responsible for keeping your account password confidential and not sharing it with anyone.

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Cookie Policy

The 99kopi website uses cookies — small text files stored on your device — to improve the user experience. The types of cookies we use are:

• Essential Cookies: Required for basic website functions such as login session verification and account security. These cookies cannot be disabled
• Functional Cookies: Store your preferences such as language, display settings and login information for your convenience
• Analytics Cookies: Help us understand how users interact with the platform for ongoing improvement, in a non-identifiable format

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our platform.

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Amendments to This Privacy Policy

99kopi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, new legal requirements or improvements in industry best practices. When significant changes are made:

• The "Updated" date at the top of this page will be changed
• A notice may be sent to registered users via email or in-platform notification
• Older versions of this policy may be kept in our archive for reference

Continued use of our platform after changes are announced indicates that you accept the updated terms. We encourage you to review this page periodically.

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Contact Us About Privacy

If you have questions, concerns or wish to exercise your rights regarding personal data, please contact the 99kopi privacy team through the following channels:

• 24/7 live chat available directly within the platform — support in Malay and English
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable time. For more complex issues or data deletion requests, please provide sufficient details so we can process your request accurately and efficiently.